Return or Exchange an Item

We understand that from time to time you may wish to return a item to us. We have created guidelines below in the event that your item is not wanted or is faulty.

Faulty Goods

If your item is faulty please contact us here or by telephone on 01926 359995 to inform us of the problem.

You can then simply return the item to us within 30 days of receipt to the following address:

  • Fab Toys
  • C/O Puranet
  • Lake View House
  • Wilton Drive
  • Warwick
  • Warwickshire
  • CV34 6RG

We will issue a full refund on receipt, including the original delivery charge. Alternatively, if preferred, we will exchange the item at no extra charge.

Unwanted Goods

If you are not completely satisfied with your purchase, please contact us here or by telephone on 01926 359995 to inform us of the problem.

You can then simply return the item to us within 30 days of receipt to the following address:

  • Fab Toys
  • C/O Puranet
  • Lake View House
  • Wilton Drive
  • Warwick
  • Warwickshire
  • CV34 6RG

Unwanted returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

  • Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • Delivery charges are only refundable where goods are faulty and a refund is made.

Shopping Basket

You have 0 items in your basket

£0.00

View Basket Checkout

Contact Us

Partner

edugame logo

For brilliant children's apps check out eduGAME apps here, or take a look at their website: www.edugame.co.uk.